Help with Orders or Billing

To place an order online, use the "Store" link to the left.

For mail orders, send your check or money order to:

My Pattern Designer
P.O. Box 3495
Renton, WA 98056-3495

To check the status of an order - Email:   .

If you have any questions about payments, purchase orders,
an incorrect discount on a recent purchase, receipts, returns,
refunds, or installment sales, please contact:
 .

Help Installing or With Compatibility Issues

To read Frequently Asked Questions (FAQ) and their answers -   Click here.

For problems installing or running the program at all on your system, please email:   . Please allow 48 hours for a response as some queries may require research or contact with programmers or designers or both.

Help With A Program Problem or Bad Pattern

We can best help with this type of issue with a problem report from within the MPD program. It will automatically send the measurements you were using, the pattern you had selected and all options and settings you had selected. We should then be able to duplicate what you were seeing, which is generally impossible without that information.

A Problem Report can be submitted from within your program using the Help - Problem Report option. Be sure your problem pattern is on the screen when you send it.

If you cannot send a problem report or you have a problem that does not show up with a defective pattern, please post a question on the Discussion board for advice from other customers as well as MPD staffers.

Help From Other Customers
(Discussion Board)

 

Get advice, answers, instructions, and new friends. Come to the MPD discussion boards. Read the posts from others or dive in with your own stories and questions, as you prefer. Click here.

Questions about getting chat board emails? Click here.

Help From a Teacher
(On-line Classes)

MPD Educator Kaaren Hoback runs an online class room to help give users a place to ask questions, learn technique and get help with projects. There are also Newbie classes to teach the basics of My Pattern Designer use.  For more information about online classes, Click here.

Help From Other Users - Club
(MPD Users Online Club)

 

 Share pictures of successes and failures. Get advice about how to fix something. Other users will chime in with their ideas, suggestions, and experiences. Or, just come by to see what others are doing. Lots of pictures!

The MPD user's club is open to MPD owners only. To join and visit:

  • Click here to go to the site. Click on "Register" and join the site.
  • When you are registered with the site, return there and login with your new password.
  • Now, look for the "Apply for membership" link at the left. Click on that and send your club application in. The moderator will check your product ownership and approve you.
  • Now, whenever you return to the club site, login and you are good to go.

There are links for chat (discussion) and albums (posting photos to share and discuss).

Documentation, Tutorials, and Accessory Programs

You can view the My Pattern Designer introductory tutorial which provides an overview of use of the program. This tutorial is included with all versions of the program.  Click here to download to view it.

To see the My Pattern Designer user manual,  click here to download. Requires Adobe Acrobat Reader to view. If you do not have Adobe Acrobat Reader, see below.

The following products are provided by other companies, but are useful for viewing or using My Pattern Designer:

  • Adobe Acrobat (used to display the user manual). Click here for latest free download from Adobe.
  • Microsoft Internet Explorer browser (used to display MPD itself). Click here for latest free download from Microsoft.

Need a CD?

If you would like to purchase a CD version of My Pattern Designer, either as a replacement, demo, sample, backup, or for any other reason, it costs $10 including shipping and handling. 

The CD does not come with activation codes. You must already have those or you can use the CD as a demo only. The CD does include demo versions of ALL of the patterns included in every MPD catalog or collection. 

To get your CD mailed to you...   

Still Have Questions?

Click here to download our FREE demo!
(40 Meg download file)
Try the program yourself and see just how much it can do and how easy it can be!